Centre for Grievance Redressal and Mentoring

The Centre for Grievance Redressal and Mentoring (CGRM) aims to ensure a supportive, transparent, and student-friendly environment by addressing student concerns effectively and providing structured mentoring support. The centre facilitates timely redressal of grievances related to academic, administrative, and personal matters while also guiding students through mentoring initiatives for their overall development. Through regular interaction, monitoring, and support systems, the centre works towards enhancing student satisfaction, well-being, and academic success.

  • Objectives

    • Provide an effective and transparent grievance redressal mechanism.
    • Ensure timely resolution of student complaints and concerns.
    • Promote a safe, supportive, and inclusive campus environment.
    • Strengthen the mentoring system for academic and personal guidance.
    • Enhance student satisfaction and overall well-being.

Scope

The centre functions in accordance with UGC guidelines and includes the following committees and mechanisms:

  • Grievance Redressal Committee (GRC)
  • Internal Complaints Committee (ICC)
  • Women Development Cell
  • Anti-Ragging Committee
  • Anti-Ragging Squad
  • SC/ST Grievances Committee
  • OBC Grievances Committee
  • Grievances Committee for Minority Students
  • Student Grievances Redressal Committee
  • Mentoring System for student support and guidance

The centre caters to students from all academic disciplines including engineering, sciences, agriculture, humanities, and business studies. It ensures proper coordination among these committees and promotes a transparent and responsive system for addressing student grievances and mentoring needs across the campus.

Activities

  • Collection and redressal of student grievances through structured platforms (including digital apps like EduMarshall).
  • Regular mentor-mentee meetings for academic and personal guidance.
  • Awareness sessions on grievance redressal mechanisms and student rights.
  • Monitoring and follow-up of complaints to ensure timely resolution.
  • Coordination with various committees for effective issue handling.

Achievements

  • Established a structured grievance redressal system aligned with UGC guidelines.
  • Ensured timely resolution of student issues related to academics, fees, ID cards, and campus facilities.
  • Strengthened the mentor-mentee system through regular interaction and monitoring.
  • Promoted the use of digital platforms (EduMarshall app) for transparent grievance submission.
  • Conducted awareness sessions to encourage students to report issues through proper channels.